Support

Help is on the way! Here you'll find a list of Frequently Asked Questions (or in fancypants terms: FAQs). If you don't find an answer to your question and want to ask us, report a bug, note an issue, or send us ideas, please email us using details at the bottom of this page.

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Toontastic

You can export from Toontastic to the camera roll on your iPad and then share from there to your computer or other sharing services on the internet. On the Clapboard where you title the cartoon, just tap the checkmark next to "Export to Camera Roll".
If you're running iOS 7 or later, you need to give Toontastic permission to use the microphone. To do so, head into the "Settings" app of your iPad and then go into "Privacy" and then "Microphone". There, make sure Toontastic is set to ON. Restart Toontastic and you should be good to go. If you still find that your audio is muted in Toontastic or you are running iOS 6 or earlier, please flip the mute/orientation-lock switch (at the top of your iPad, iPhone or iPod next to the volume buttons) back and forth once while inside the app. Also make sure to do the same with the software switch in the multitask bar. If that doesn't work, please jump up and down on one foot while holding your nose. If that still doesn't work, send us an email and we'll be sure to get you squared away lickety split!
Toontastic features what we call "iterative animation" - allowing you to layer many character animations into one scene. Once you're done recording your scene, hit the "Stop Animation" button. After playback is complete, you may add another character if you wish and then hit the "Start Animation" button again (without repositioning or adjusting your previously animated character(s). The first character animation will carry over into your second animation and the audio will re-record over your first take. This is also helpful if you want to narrate your story AFTER you animate it.
First, let us take a moment to say THANK YOU, wise teacher, for the tireless hours, endless patience, and untold gajillions of personal wealth you've invested into craft supplies. Second, we'd like to apologize... you know, for all that stuff we put you through when we were, oh, let's say ages 8-14. Check out our FREE classroom resources on our website, including lesson plans and other ideas!
Great question. We're happy to hear that you're looking to add more flava' to your 'Toons. There are two ways to add characters and backgrounds. Toontastic comes chock full of pre-made characters and backgrounds but you can also channel your inner Picasso to make some custom characters and backgrounds using our ProtoToys! We're looking forward to seeing what you come up with!
Please accept our sincere apologies for that, there's nothing more frustrating than a crashing app. Please make sure that your device is updated to the latest release of iOS and that Toontastic is updated as well (check in the App Store Updates tab). Please let us know right away by emailing us with details on when and where in the app the crash occured. We'd also GREATLY appreciate it if you could send us your crash reports (directions at the end of this page). Thank you for your support and understanding!
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TeleStory

TeleStory is designed for you to create your own TV Shows. We don't support video import.
TeleStory uses "face tracking" to place digital costumes on your face. This works best in bright rooms, without glasses, and without any hats (or other real-world "costumes").
TeleStory records music and SFX from the speaker on your device, so if you can't hear yourself on the recording, you have two options: A) turn down the volume on the device or B) get a megaphone :)
Not well, unfortunately :) TeleStory records music and SFX from the speaker on your device, so shows created while using headphones will include your voice recording, but no other sound.
Please accept our sincere apologies for that, there's nothing more frustrating than a crashing app. Please make sure that your device is updated to the latest release of iOS and that TeleStory is updated as well (check in the App Store Updates tab). Please let us know right away by emailing us with details on when and where in the app the crash occured. We'd also GREATLY appreciate it if you could send us your crash reports (directions at the end of this page). Thank you for your support and understanding!
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Toontastic Jr.

If you're on iOS 7 or greater, chances are you need to give the app permission to use the microphone. Head into the "Settings" app from your device's home screen and go into "Privacy", then "Microphone". There, make sure Toontastic Jr. is set to On. Restart the app and you'll be good to go!
Sorry about that! It sounds like you might have the app in "Landlubber" mode, which simplifies things for the younger tikes. To enable more complex animation, tap the Settings button in the top left corner of the menu screen and switch to "Leftenant" or "Captain" modes. What's a "Leftenant"? It's British for "Lieutenant". Just like "Rocky Road" is American for "Delicious".
Good question. Toontastic Jr. does not have drawing tools (we kept it simple for the younger kids), but once you've mastered this app and you're ready to embrace your inner Picasso, we'd recommend downloading Toontastic from the App Store so that you can draw and animate your own characters!
WARNING: Broken Record Alert! Toontastic Jr. does not support exporting, but if you'd like to share cartoons with friends and family then we'd recommend (again) checking out Toontastic. Toontastic features export functionality so that you can share your toons with friends and family around the world!
Sure! Toontastic Jr. is a universal app for both iPhone and iPad.
Please accept our sincere apologies for that, there's nothing more frustrating than a crashing app. Please make sure that your device is updated to the latest release of iOS and that Toontastic Jr. is updated as well (check in the App Store Updates tab). Please let us know right away by emailing us with details on when and where in the app the crash occured. We'd also GREATLY appreciate it if you could send us your crash reports (directions at the end of this page). Thank you for your support and understanding!

Launchpad Toys in the classroom

Glad you asked! Teachers have used Toontastic and TeleStory in thousands of schools around the world. Learn about this and much more along with great resources for using our apps in the classroom at: http://launchpadtoys.com/edu. Want to share your "best practices"? Email us at educators@launchpadtoys.com!

Crash Logs

Crash logs are incredibly helpful in our quest to sleuth out your issue. If you are seeing an issue that persistently happens, chances are a crash log might have been created. Follow the instructions below to send your crash logs to us so that we can figure out your issue.

  1. On your device, go to the iOS "Settings" App (instructions assume iOS 8)
  2. Tap through the menus inside the app to "Privacy" > "Diagnostic & Usage" > "Diagnostics & Usage Data"
  3. You will be presented a list of crash logs. Find any that come from the app giving you issues (they should start with "Toontastic_" or "Telestory_" and contain the timestamp of the crash). Tap the crash log that matches the app and time that your issue occured at to see the crash report. You will see presented a long list of technical gobbledygook – that gobbledygoop is super useful for us to slueth out your issue.
  4. Long press on the crash log text to start selecting it. Make sure you drag to select all the text and then copy and paste the text into an email to us at support@launchpadtoys.com.

Still having issues?

Please email us at support@launchpadtoys.com and explain your issue. Be as detailed as possible. Please describe where in the app this issue occured, what you were doing before it happened, and if you are able to consistently recreate it. Also tell us the version of iOS, and the version of the app that you are running. If you have any crash reports, email them to us. Just want to tell us how much you like the app? Feel free to do that too!